Incident management
Record incidents, work through the status workflow, and manage reassessment triggers.
Incident management captures all incidents that occur during the operation of an AI system – from minor malfunctions to notifiable events. Each incident follows a structured workflow and can automatically trigger reassessments.
Important
Serious incidents must be reported to the competent market surveillance authority per EU AI Act Art. 73. SimpleAct helps with structured capture – the actual report is filed outside the platform.
Creating an incident – step by step
- 1Open "Operations & Monitoring" in the left navigation or navigate directly to the incidents view
- 2Click "Create new incident"
- 3Enter a title (precise, e.g. "False-positive rate increased in credit check")
- 4Description: what happened, when, in what context
- 5Select severity: LOW, MEDIUM, HIGH, or CRITICAL
- 6Click "Create incident"
- 7Incident appears in the list with status OPEN
Status workflow
Each incident moves through the following status stages:
OPENIncident created, awaiting action.IN_PROGRESSInvestigation underway – root cause being analyzed, measures being initiated.RESOLVEDRoot cause fixed – measures documented, but formal closure pending.CLOSEDClosed – fully documented, audit log entry created.Reassessment triggers
For incidents with severity HIGH or CRITICAL, the system automatically recommends a reassessment trigger. This requires a new risk assessment of the affected system within a defined deadline. This ensures the risk situation is re-evaluated after a serious incident.
- 1Set incident to IN_PROGRESS
- 2Click "Trigger reassessment" in the incident detail
- 3Enter deadline and justification
- 4Trigger appears in the trigger list and must be completed by the due date
- 5Once reassessment is complete: set trigger to DONE
Impact on the Go-Live Gate
Open incidents (status OPEN or IN_PROGRESS) and open triggers block the Go-Live Gate. The system is only considered ready once all findings are closed. The "Operational findings closed" check in the gate shows the current count.
